Passengers travelling on easyJet can now check if their hand luggage will be allowed into the cabin – before they even reach the airport.
The Luton-based airline has become the first in the UK to offer a feature on its phone app that enables customers to scan their cabin bag and check it’s within the size limit.
Forget tape measures, the carrier says it is an easy way for customers to check their hand luggage dimensions, giving them peace of mind before they travel to the airport.
The new feature on the easyJet app that allows customers to size their bags. The scan itself provides an on-screen 3D box which when combined with the phone’s camera sizes the cabin bag and indicates whether it fits within the maximum dimensions
It adds that if used correctly, passengers won’t be faced with any additional charges at the gate for bringing an oversized cabin bag.
The new feature sits on easyJet’s app and uses Apple’s ARKit 2 technology, which is only currently available on iOS.
The app works by using augmented reality technology combined with customers’ smart phone cameras (iPhone 6S onwards).
The scan provides an on-screen 3D box which when combined with the phone’s camera sizes the cabin bag and indicates whether it fits within the maximum dimensions.
Daniel Young, head of digital experience at easyJet, said: ‘We are constantly on the search for ways to improve the travel experience we offer our customers when flying with us and this new technology is a perfect example of that.
‘We continue to place innovation at the heart of our industry-leading mobile travel app to give our customers the tools they need to take stress away from the airport experience.
‘Embracing this latest technology makes preparing for travel easy and fun.’
Easyjet says the app is an easy way for customers to check their hand luggage dimensions giving them peace of mind before they travel to the airport
Cormac Reilly, VP and global head of travel partners solutions, who developed the feature for easyJet at Travelport, added: ‘Audiences are increasingly demanding digital solutions, which improve their travel experience.
‘We were therefore thrilled to support easyJet push the barrier of innovation once again.
‘By incorporating this unique augmented reality feature in the app, easyJet will further reduce unexpected baggage queries on arrival.
‘It is enhancements like this which have helped easyJet stand out as leaders in digital innovation and achieve the huge milestone of 30 million app downloads.’